Michael Ejeogwu Resume

Michael Ejeogwu

Phone number: 250.268.1434

Email address: Michael_chuxs@yahoo.com

Location: Victoria, BC

👤

Profile

IT Service Support Specialist with experience helping users, solving technical problems, and supporting IT systems. Skilled in service desk tools, ERP systems, CRM platforms, data migration, workflow setup, and day-to-day system support.

🧪

Skills

Technical Skills

ServiceDesk Plus

M365 Support

Hardware Troubleshooting

ERP / CRM Systems

Data Migration

⭐

Strengths

# IT Support # Problem Solving # Communication # Service Delivery # Documentation # Workflow Design # Team Collaboration # Process Improvement

🎓

Education

Bachelor’s in Computer Science

Lagos State University

2005 – 2010

Associate Certificate in Agile Development

BCIT

Nov 2023 – Apr 2025

MS Server Cloud Administration

BCIT

May 2025 – Jul 2025

💼

Experience

May 2024 – Present | Victoria, BC

Client Support Analyst

BC Ombudsperson

Managing and customizing ServiceDesk Plus layouts and workflows across IT, HR, Finance, and Facilities.

Provide IT service delivery support for multiple offices.
Translate business needs into intuitive system designs.
Support IM/IT service delivery and workflow improvements.

October 2024 | Nanaimo, BC

Voting Equipment Officer

Elections BC

Set up, secured, supported, and troubleshot voting equipment during election operations.

Feb 2024 – Mar 2024 | Victoria, BC

Field Service Technician

TECNET

Resolved IT support tickets for government and private sector clients.
Diagnosed and replaced computer, printer, and network hardware.
Supported M365 programs and web-based applications.

Jun 2022 – Feb 2023 | Parksville, BC

IT / Office Administrator

Canadian Electric Vehicles Ltd

Supported ERP integration and IT strategy development.
Led data migration while maintaining security and integrity.
Managed corporate software and IT infrastructure.

Apr 2017 – Apr 2022 | Lagos

Founder / Technical Manager

Ejeo IT-Solutions Ltd

Designed and delivered software and web applications.
Created wireframes, prototypes, and user flows.
Supervised helpdesk and IT teams.

🏆

Certifications

Conflict Management for Leaders — BC Public Service Agency
Cloud Transformation Strategy — UBC
Cybersecurity Analysis for Network Administrators — BCIT
Associate Certificate in Agile Development — BCIT

📌

Core Focus Areas

🖥️

IT Support

🔐

Cybersecurity

⚙️

Systems

📊

Data Migration

Download PDF Resume

miky

mejeogwu